At Zen Hair and Beauty, we are committed to providing exceptional service and ensuring your experience with us is relaxing, enjoyable, and satisfying. Please review our policies below to understand your rights and responsibilities regarding appointments and services.
1. Cancellation Policy
We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.
- Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
- No-shows or repeated short-notice cancellations may require a deposit for future bookings.
This policy helps us manage our schedule and accommodate other clients.
2. Refund Policy
We do not offer refunds for completed services. However, your satisfaction is very important to us.
If you are unhappy with a service, please let us know within 3 days of your appointment. We will be happy to assess the issue and, if appropriate, offer a complimentary adjustment or alternative solution.
Refunds on products may be considered within 7 days of purchase if the item is unused, unopened, and in its original packaging.
3. Service Policy
Our stylists and beauty professionals are highly trained and do their best to deliver results tailored to your needs. To help us achieve the best outcome:
- Please communicate your preferences and expectations clearly before or during the service.
- If you have allergies, sensitivities, or medical conditions, inform us in advance.
- For major changes (e.g., dramatic hair colour or corrective work), a consultation may be required.
4. Late Arrivals
Please arrive on time for your appointment. Arriving more than 10 minutes late may result in a reduced service time or rescheduling, depending on availability.
We appreciate your understanding and cooperation.
For questions about these policies or to discuss your experience, please contact.